Returns & Exchanges
At Relapse Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on unworn apparel and unopened media. Please note that limited edition vinyl and certain clearance items are final sale unless damaged during transit.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the reason for your return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring that vinyl records are protected against warping and apparel tags remain attached.
Ship the Item
Affix the provided return label or ship the package via a trackable service to our main distribution warehouse.
Processing & Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method or ship out your requested exchange item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing